Urban Lux shall endeavour to supply the items ordered to the delivery address as soon as reasonably possible within 3 - 5 working days to all large urban cities, on order confirmation and the required receipt of payment, unless otherwise stated.
Prior to delivering an order or customer may be contacted to verify the correctness of the order. This may cause some delay in delivery. When registering, buyers must state a telephone number on which they can be reached during the day (such as their number at work or a mobile phone number), so that the delay, if any, will be as short as possible.
- Cape Town, Johannesburg, Pretoria: 3-5 working days
- Regional Areas: 4-6 working days
- Remote Areas: 5-10 working days
UrbanLux deliveries takes place via couriers and reserves the right to dispatch orders in any other way at UrbanLux’s sole discretion. Note that a signature will be required for receipt of all residential deliveries.
UrbanLux is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
Part orders may be delivered, and customers will be notified of such part orders.
UrbanLux uses third party couriers to deliver goods. A valid proof of delivery or courier run-sheet will be conclusive proof that the parcel was delivered to the address provided on the order. It is the customer’s responsibility to ensure the accuracy of the delivery address.
Addresses may be amended on a customer’s Account page or on placement of an order page. In the event that no amendment is possible from these pages, the goods may already be in transit and an address change may not be possible. Address changes after goods have already been processed and despatched, may incur additional shipping charges.
The responsibly lies with the Customer to inform UrbanLux if an order or part of an order is undelivered within 30 calendar days from the date of sale. UrbanLux will not entertain any claim for undelivered items outside of 30 calendar days from the date of sale where a valid dispatch reflects against the order.
UrbanLux shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on Urbanlux.co.za. However, should there be any errors of whatsoever nature on Urbanlux.co.za (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy Terms & Conditions HERE.
Stock on offer is limited to availability. UrbanLux shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, UrbanLux shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.
UrbanLux shall endeavour to fulfil a customer’s order to the best of their abilities. However, circumstances outside of UrbanLux’s control may arise where a customer’s order may not be fulfilled e.g. damaged stock or stock unavailability from Urbanlux’s supplier. In cases like these, UrbanLux shall only be liable to refund the customer’s monies paid.
Our picking, packing and delivery is linked to what you order, where you want it delivered or collected and how you choose to pay. So, delivery and collection times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery or Estimated Collection Date during checkout for the most accurate delivery information.
- 0 - 4.9kg = R87.40
- 5kg – 7.9kg = R96.14
- 8kg – 9.9Kg = R250.00
- 10kg – 14.9Kg = R320.00
- 15Kg - 19Kg = R550.00
- 20Kg - 24.9Kg = R1250.00
- 25Kg - 29.9Kg = R1750.00